Warranty of Goods/Services
1) All our goods/services will serve their intended functions.

Terms of Warranty
2) All warranty conditions are stated in the product/services information provided, unless the manufacturer has provided none.

Prices
3) All our prices are nett. No discounts will be given unless during monthly promotions.

Delivery services
4) Delivery are subject to the following conditions:

• Delivery Hour:            Monday to Friday 1000hrs to 1600hrs 

• Charges:                     Delivery is free for goods purchased above S$100.00 and delivered within Singapore. Deliveries outside of Singapore will be charged according to the prevailing shipment rates.

• Transportation:            Commercial van delivery is provided at no additional charges.Other transporting vehicle and crane will be charge separately if needed. 

• Method:                      Delivery will be provided to location that are accessible by cargo lift and flat surface walkway by means of trolley.The company is not oblige to lift cargo/product by means of human effort if location are not accessible by trolley. 

• Delay:                          The company will not be liable for losses on delivery delay resulting from acts of God, fire, water damage or any other circumstances within or beyond the company’s control. Delay will be rescheduled with priority on the earliest available appointment.

Payment Processing
5) We only accept cash or cheque payments.

6) We ensure accuracy in our billing as all our transactions are automatically processed.

Cancellation of Orders
7) We will refund the amount paid if the order is cancelled due to the unavailability of goods or our inability to deliver the goods within the agreed time frame.

8) We will not entertain any cancellations once the order is confirmed and submitted by the customer.

Confirmation of Orders
9) We will send an electronic acknowledgement to the customer within 24 hours upon successful submission of the electronic order. If items ordered are unavailable, a message will be sent to the customer for further action.

Exchange & Refunds
10) All our goods sold are non-exchangeable and non-refundable.

 Feedback
11) We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please contact us at Tel: 6285 7157, Fax: 6285 3687, Email: info@airecontrol.com

Alternatively, customers may refer their complaints to the BusinessTrust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to

BusinessTrust Secretariat

Mr. Ramesh Vakkiprath

35, Selegie Road, #09-25, Parklane,

Singapore 188307

Email: ramesh@cnsg.com.sg

http://www.commercetrust.com.sg